Player Support Center

A support platform for the player product. It is a place where the user can easily and quickly find any information concerning the service’s functioning in order to take full advantage of internet television and video on demand.

About the project

What does the player’s offer include? How can payments be performed? How to manage an account? What to do in case of technical problems? There are dozens of such questions in the Support Center. What is more important – not one has been left without an answer.

Thanks to a simple division into subjects and a clear interface the user will find an answer to his or her problem in no time, without the need to wait for a phone call with a consultant. Selected technical issues are additionally complemented by video manuals making it easier to correctly prepare the devices for work.

Despite a vast base of knowledge, the platform allows also to talk directly with the player’s support. There are four methods of contact available for the clients: live chat, a form, e-mail, or via phone.

Our tasks

the concept of the service
UX design, coding works
technical support
developing the functionallity

Scope of the project

User experience

A fully responsive, user friendly platform which allows to find any information and solve the problem, as quickly as possible.

Integration with other services

Thanks to the SSO technique the user may take full advantages of the player’s services without the need to log in each time.

Gathering and analysing data

The Support Center constitutes not only a base of knowledge for the user. The administrator may also gather and analyze data concerning the users and their needs, and in result adjust the services to the needs of clients.

Our other projects

Total Club

Total, Poland

A mobile loyalty program for the clients of the Total gas stations, allowing to collect points for performing purchases, which can be exchanged for attractive prizes via a user friendly mobile app.

See full case study

Player Labs

TVN, Poland

Player Labs constitutes a web platform which connects the community of the player service which offers internet television including VOD. Player Labs allows gathering user opinions and developing the player in accordance with their needs and expectations.

See full case study

Do you need an estimation?

Say hi and reach out to us with project brief/info and we’ll get back to you with answers (and/or more questions!)

+48 668 58 58 51

[email protected]

Plac Rodla 9, 70-419, Szczecin, Poland

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